Intelligent emergency call (ECALL).
In a motorcycle accident, every minute counts. In order for those affected to be helped immediately, BMW Motorrad has developed the "intelligent emergency call" (ECALL) optional accessory. The "intelligent emergency call" automatically contacts the BMW call centre in case of an accident to activate the chain of rescue as quickly as possible and – if possible – to establish initial contact with the victim. In addition, the system can also be activated manually. The use of ECALL systems like these has been proven to enable the emergency services to reach the accident location more quickly.
BMW Motorrad is the first manufacturer to offer this optional accessory as an ex-works option.
Through both automatic and manual activation, the "intelligent emergency call" sends the vehicle's coordinates directly to the call centre, instead of only connecting the driver with the local rescue coordination centre. With the help of this data, the direction of travel can be determined in addition to the accident location so that even hard-to-locate destinations can be reached quickly by the emergency services – an innovation in the motorcycle industry.
After the call centre has been informed, they try to establish contact with the victim. No other information is required from the caller to activate the rescue chain. As unique as BMW: The communication with and support of the victim is carried out by the customer in the language chosen. Therefore, initial important questions can be clarified even before the emergency services arrive.
The consequences of the collision and the state of the motorcycle are transmitted via sensors on the motorcycle so that accidents can be reliably recognised and differentiated from typical motorcycle driving situations. The driver can recognise whether an emergency call has been triggered through the icon on the electronic instrument cluster and the acoustic signal. A communication system in the helmet is not necessary to establish voice communication with the call centre because a vehicle-fixed speaker and microphone are installed on the right handlebar.
Scenario 1: Automatic activation due to serious fall/impact (e.g. head-on collision at high speed)The emergency call is automatically activated if a serious fall or impact occurs. Voice communication with the driver is established but is not absolutely necessary in this case. If a serious accident has occurred, rescue services are initiated immediately.
Scenario 2: Automatic activation due to minor fall/impact (e.g. skidding front wheel at low speed)For smaller accidents, the "intelligent emergency call" is activated after a short delay. This gives the driver the chance to cancel the emergency call manually if help or rescue services are not necessary. If the ECALL is not cancelled, voice communication is established to assess the severity of the accident.
Scenario 3: Manual activation in emergency situationsIn this case – such as calling for assistance for other casualties – the emergency call is activated by pressing and holding the SOS button on the handlebar and voice communication is established. This voice communication is required to initiate further measures in case of manual activation. The victim also has the chance here to end the emergency call by pressing the SOS button or switching off the engine. The manual activation of the "intelligent emergency call" is only possible when stationary and with the ignition switched on.
ECALL is currently available in most southern, western, central- and northern European countries as optional equipment (6AC) and will be orderable in further European countries successively. For further information, please contact your local dealer.
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